Job profile

FIXED TERM CONTRACT - 12 MONTHS 

Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.

We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city.

We are seeking a dynamic and personable individual to join our team as a Receptionist and Administrations Assistant at the Town Hall, Ilford.

As the first point of contact for customers, you will play a crucial role in representing our service with professionalism and warmth.

The ideal candidate will have excellent communication skills, a friendly demeanour, smart appearance and the ability to handle a variety of administrative tasks efficiently:

• Greet and welcome customers in a courteous and professional manner.
• Manage the reception area, ensuring it is clean and organised.
• Check -in, book and coordinate appointments.
• Handle incoming and outgoing mail and packages.
• Assist with administrative tasks such as managing emails, filing, and maintaining office supplies.
• Provide general information to customers.
• Handle enquiries and resolve issues or direct them to the appropriate department.
• Support the Registrars with various tasks as needed.

The essential skills for this role include:

• Excellent communication skills, a smart appearance, and a friendly and positive character.
• Confidence in public speaking, along with the ability to understand and apply rules and procedures.
• Strong communication and organisational skills to handle unexpected situations and maintain accurate records.
• The capability to work independently and use your own initiative in challenging situations.

The role can become challenging with a variety of work to learn but the diversity of this and the provision of a customer facing service makes it worthwhile.

Some registration experience is preferred but not necessary; training and mentoring will be provided to enhance your knowledge as well as advice and support. 

If you enjoy a working with people, have good IT, communication and customer service skills apply now.

Interviews to be confirmed 

Job Description and Person Specification

To apply for this post please complete the online application form and attach your CV and a Covering Letter addressing how you meet the criteria for the role as stated in the person specification.

All short-listed applicants will need to demonstrate proof of right to work in the UK. At the London Borough of Redbridge, we receive a high volume of great-quality applicants, we therefore may close a vacancy earlier than advertised. Early applications are therefore encouraged.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.