Job profile

5x Permanent vacancies - Full time

1 x Fixed Term until 31st July 2026 - Full time

Location: Lynton House

Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we have developed innovative ways to build our communities and transform our Council.

We are one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city.

We are looking to recruit Assessment officers to join our dynamic team and help make a positive impact in our community.

About the Roles:

The principal business of our high performing Benefits Service is the administration of Housing Benefit and Council Tax Reduction, deciding all discretionary housing and hardship requests. In addition, the Service prides itself on its high-quality welfare benefit provision for those who are the most vulnerable in our community. This includes income maximisation through benefit take up, accessing discretionary funds and grants and signposting to many other local and national support schemes.

You will

• Have proven experience in all aspects of the administration of Housing Benefit, Council Tax Reduction, related discretionary award schemes including strong knowledge of the relevant legislation and guidance that underpins them.
• Have proven relatable experience in a welfare benefit advisory setting and associated case-work management, with an in-depth understanding of the welfare benefits system, sound knowledge of national and local initiatives as well as income maximisation and money management/debt advice.
• Be required to provide outreach services to residents and stakeholders at various locations around the borough.
• Be familiar with Benefit processing IT systems, customer portal functionality, document management and Housing systems.
• Work accurately and quickly to meet high level performance targets and quality and assurance checks.
• Prioritise workloads and meet competing
• Work well independently, managing their own caseload, as well as working with others including team members, residents, and internal and external stakeholders.
• Communicate clearly both verbally and in writing with the ability to adapt appropriate to the audience.
• Take responsibility for their continuous professional development both within their role and the organisation&©s plans and visions.
• Demonstrate a strong understanding of GDPR and DPA requirements and can apply these in daily practice.

Why Join Us?

• Be part of an innovative council that values diversity, community, and continuous improvement.
• Work in a supportive and inclusive environment.
• Hybrid and flexible working arrangements dependent on service needs
• Good transport links, very close to Elizabeth Line
• Generous annual leave
• Excellent contributory pension scheme
• Staff Equality Networks
• Employee Benefits Scheme

For an informal discussion about the role, please contact Pat Coldham on 0208 708 4578 or email pat.coldham@redbridge.gov.uk.

Successful candidates will be subject to Disclosure and Barring Service (DBS) and Baseline Personal Security Standard (BPSS) checks.

Interviews to be confirmed

Assessment Officer - Intervention and Support JDPS

Assessment Officer - New and Changes JDPS

To apply, please complete the online application form and upload your CV and a covering letter, clearly outlining how you meet the criteria in the Job Description and Person Specification, also letting us know which team you would like to be considered for.

All short-listed applicants will need to demonstrate proof of right to work in the UK.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.