Job profile

Fixed Term Contract - 1 Year

Location: Ley Street Depot, Ilford, IG2 7QZ

Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.

We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city.

The role of the Directorate Support Assistant will be to provide general technical administrative support to the Neighbourhoods & Environmental Service (NES) Director and Heads of Service, working closely with the Management Team to support the execution of the council agenda, whilst working as part of a team, with a wide-ranging role in supporting frontline services.  

NES is part of the Place, Communities & Enterprise Directorate dealing with a wide range of the Councils frontline services within Neighbourhood Street Scene, Fleet Assets & Transport, Highways and Parking.

The successful candidate will have:

• Experience of dealing with the public and liaising with senior figures in an organisation, in challenging situations and in a pressurised environment, in a professional manner.
• Ability to use the Microsoft office suite, emails, and databases to an intermediate standard with generally good ability to learn and use new business software products.
• The ability to find solutions to difficult concerns and complaints enquiries on your own initiative.
• Good analytical skills.
• Planning and organising skills
• Understanding of GDPR, confidentiality, safeguarding and diversity
• Strong oral and written communication skills
• A ‘can do’ attitude and problem-solving orientation and understanding the importance of a timely resolution.
• Proven ability to adapt quickly to changing priorities.
• Evidence of ongoing personal and professional development and commitment of continuous improvement.

We are seeking someone with either some relevant experience in this area of work or an interest in developing their skills in this area of work. You will need good IT skills, excellent written and verbal communication skills, as well as excellent people skills.

If you would like to discuss this post, please contact Barbara Kakoulli barbara.kakoulli@redbridge.gov.uk 

Job Description and Person Specification

To apply for this post please complete the online application form and attach your CV and a Covering Letter addressing how you meet the criteria for the role as stated in the person specification.

All short-listed applicants will need to demonstrate proof of right to work in the UK.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.